Flow Bucket
Flow Bucket
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Terms of Service

Our terms and conditions

Last updated: 14 November 2026

These terms govern your use of Flow Bucket, an AI marketing agent at flowbucket.ai, run by Brainium Labs Pty Ltd (ABN 44 621 469 298) (“Brainium Labs”, “we”, “us”). By creating an account, starting a trial or using Flow Bucket, you agree to them. If you use Flow Bucket for an organisation, you agree on its behalf and confirm you’re authorised to, and “you” includes that organisation.

Flow Bucket is in a private beta. Features may change while it runs, and some features described on our website will come later.

Our Privacy Policy and Cookie Policy explain how we handle personal information and cookies.

1. Key terms

  • Flow Bucket or the service: our website, web app, client approval pages and related software.
  • Account: what a customer uses Flow Bucket through. Its plan, credits, members and projects belong to it.
  • Project: a brand or client inside an account.
  • Customer: the person or organisation that owns an account.
  • Users: people a customer lets use its account, including invited members and clients who open an approval link.
  • Customer content: anything put into Flow Bucket by or for a customer, such as brand details, uploads, posts, captions, comments and generated output.
  • Credits: the units Flow Bucket charges for generating content.

2. Your account

  • You must be at least 18 and able to enter a binding contract.
  • Give us accurate details and keep them up to date.
  • Keep your password, passkeys and sign-in links secret. You’re responsible for activity under your account. Tell us straight away at [email protected] if you think someone has used it without permission.
  • An account’s owner manages its plan, billing and deletion. Owners and admins invite and manage members and create and archive projects. A customer is responsible for making sure its users follow these terms.

3. Free trial

A new account can start a free trial with no payment card. The trial comes with a one-time grant of credits. We allow one trial per brand domain, may limit how many trials one person or organisation can start, and may end a trial early if it’s misused.

4. Plans, fees and credits

  • Plans, prices and limits (such as credits, projects, members, campaigns running at once and storage) are shown before you subscribe.
  • Subscriptions are paid through Stripe, billed in advance, monthly or yearly, and renew automatically until cancelled. Stripe handles your payment details; we never see or store your full card number. Any taxes that apply are shown at checkout.
  • Generating content uses credits. Flow Bucket shows the credit price before every charge, and nothing is charged until a person in your account confirms it. Credits are set aside when you confirm, taken when the item is made, and returned if it fails. Previews of templated formats are free and are charged only when you keep them.
  • Chatting with the agent and planning don’t use credits, but a monthly fair-use allowance applies to them. Flow Bucket tells you when you’re close to it.
  • Credits have no cash value, can’t be transferred to another account, and can only be used in Flow Bucket.
  • The account owner changes plans from the billing settings, through Stripe. Stripe may charge or credit a prorated amount for the rest of the billing period.
  • We may change prices by giving you at least 30 days’ notice by email. The new price applies from your first renewal after the notice period, and you can cancel before then.
  • If a payment fails, Stripe will retry it and we’ll email you. If it stays unpaid, we may pause generation and scheduling until it’s paid. You can still view and export your content.

5. Cancellation and refunds

  • The account owner can cancel at any time from the billing settings. Your plan stays active until the end of the period you’ve paid for, then doesn’t renew.
  • Fees and spent credits aren’t refundable, including for partly used periods, except where these terms say otherwise or the law requires it (see section 16).

6. Your content

  • The customer owns its customer content. We don’t claim ownership of it.
  • You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display customer content, only as needed to provide, secure and support Flow Bucket for you. This includes sending it to our AI providers when you use AI features.
  • You’re responsible for customer content and for having the rights and permissions it needs, including for logos, product photos, videos, documents and copy, and for any personal information in it. Only upload images, video or voice of a real person with their permission.
  • We only access customer content to provide Flow Bucket, when you ask us to (for example, for support), to investigate a security issue or a breach of these terms, or where the law requires it.

7. AI features and generated content

  • Flow Bucket’s AI features use third-party models: Anthropic’s Claude models for text, planning and reading, and models run by fal for images, video and voice. When you use them, we send the provider the content needed for the request.
  • AI output can be wrong, incomplete, or similar to content produced for others. Flow Bucket checks generated text against your brand rules and proof, but checks can miss things. Review output before you publish it. You’re responsible for what you publish, including any claims it makes.
  • As between you and us, the customer owns the output it generates, to the extent the law allows.
  • The agent reads your project and proposes changes. It can’t publish, spend credits, connect accounts or change billing: a person in your account decides each of those. Every agent action is logged with its reason.
  • Media with realistic AI-made people or scenes is always marked for an AI label, and that marking can’t be switched off. When you publish, switch on the labels the platform requires; Flow Bucket gives you a checklist.
  • The AI creators in Flow Bucket’s videos are synthetic. Don’t use Flow Bucket to imitate a real person, or to use someone’s likeness or voice without their consent.
  • We may pause AI features when your credits run out, when you reach a usage limit, or when service-wide daily limits are reached.
  • Don’t use AI features to create unlawful, harmful, deceptive or infringing content. You must also follow our AI providers’ usage policies.

8. Websites, research and publishing

  • Only ask Flow Bucket to learn a brand from a website or app store page you own or are authorised to represent. Competitor research reads only public sources.
  • In the beta, you publish posts yourself: Flow Bucket gives you the media, caption and a label checklist, and you post them. You’re responsible for following each platform’s terms and advertising rules.
  • Flow Bucket never likes, follows, comments or sends messages on anyone’s behalf, and never creates, warms or sells social media accounts.

9. Client approval links

  • Members can share a batch of posts with a client through a private link that needs no login. Anyone with the link can see the posts in its batch, with their captions, planned dates and AI labels, and approve, reject or comment on each under the name they enter.
  • You decide who gets your links. A link expires, and you can revoke it at any time. Each decision is recorded with the name entered and the time.
  • Clients who use a link must follow section 10. The customer is responsible for its clients’ use of its links.

10. Acceptable use

You must not, and must not let anyone else:

  • break the law or infringe anyone’s rights, including intellectual property, privacy and publicity rights;
  • upload malware, or content that is unlawful, defamatory, hateful or exploits children;
  • use Flow Bucket for spam, fake engagement, or content that misleads people about who made it or what a product does;
  • probe or test Flow Bucket for vulnerabilities, or get around its security, rate limits, plan limits, upload limits or access controls, unless we’ve agreed in writing (please report security issues to [email protected]);
  • try to access other customers’ data, or use Flow Bucket in a way that harms it, overloads it or disrupts other people’s use of it;
  • copy, resell, sublicense or reverse engineer Flow Bucket, except as the law allows; or
  • use Flow Bucket to build a competing product, or extract data from it by automated means.

11. Our intellectual property

Flow Bucket, including its software, design, formats, documentation and brand, belongs to us or our licensors. While your trial or subscription is active, we give you a non-exclusive, non-transferable right to use Flow Bucket under these terms. If you send us feedback or ideas, we may use them without any obligation to you.

12. Availability and support

We work to keep Flow Bucket available and secure, but we can’t promise it will always be uninterrupted or error-free. We may carry out maintenance and change, add or remove features. Where a change significantly reduces what you pay for, we’ll give you reasonable notice where we can. Support is by email at [email protected]. No service level agreement applies unless we’ve agreed one with you in writing.

Flow Bucket isn’t a backup service. Keep your own copies of important content, for example by exporting your posts.

13. Privacy and data protection

  • Our Privacy Policy explains how we handle personal information.
  • For personal information in customer content, the customer decides what is collected and why, and we handle it on the customer’s behalf to provide Flow Bucket. The customer is responsible for having a lawful basis for that information and for giving any notices the people it relates to need.
  • We use the service providers listed in our Privacy Policy and take reasonable steps to protect personal information.

14. Suspension and termination

  • You can stop using Flow Bucket and cancel at any time (section 5). The account owner can delete the account from its settings once any subscription is cancelled. A deleted account’s data is removed from our live systems within 30 days.
  • We may suspend or end your access, with notice where reasonable, if you seriously or repeatedly breach these terms, don’t pay, put Flow Bucket or other people at risk, or if the law requires it.
  • We may also end these terms for any other reason by giving you 30 days’ notice. If we do, we’ll refund any prepaid fees for the unused part of your subscription.
  • When these terms end, your right to use Flow Bucket ends. Sections that by their nature should continue (such as fees owed, liability, indemnity and governing law) continue to apply.

15. Disclaimers

To the extent the law allows, and except for the guarantees described in section 16, Flow Bucket is provided “as is” and “as available”, and we exclude all other warranties, conditions and guarantees, whether express or implied. We don’t promise any result from your marketing, and you’re responsible for the content you publish and the decisions you make with Flow Bucket.

16. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right, remedy or guarantee under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or any other law that can’t lawfully be excluded or limited.

If you’re a consumer under the ACL: our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Where Flow Bucket isn’t of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, to the extent the law allows, to supplying the services again or paying the cost of having them supplied again.

17. Limitation of liability

To the extent the law allows, and subject to section 16:

  • neither of us is liable to the other for any indirect or consequential loss, or for loss of profits, revenue, data, goodwill or opportunity, however caused; and
  • each party’s total liability under or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

These limits don’t apply to your obligation to pay fees, to your liability under section 18, or to either party’s fraud or wilful misconduct. Each party’s liability is reduced to the extent the other party caused or contributed to the loss.

18. Indemnity

You indemnify us against third-party claims, and the reasonable costs of defending them, to the extent they arise from customer content, from content you publish, or from you or your users breaching section 10 or the law. We’ll tell you promptly about any such claim, let you control its defence, and not settle it without your consent.

19. Changes to these terms

We may update these terms. For changes that materially affect you, we’ll give you at least 30 days’ notice by email or in Flow Bucket before they take effect. If you don’t agree, you can cancel before then, and we’ll refund any prepaid fees for the unused part of your current billing period. Changes required by law may take effect sooner. The date at the top of this page shows when these terms last changed.

20. Disputes and governing law

If you have a dispute with us, please contact us first at [email protected]. We’ll work with you in good faith to resolve it within 30 days. These terms are governed by the laws of the Northern Territory, Australia, and both parties submit to the non-exclusive jurisdiction of its courts. This doesn’t affect any rights you have under the laws of the country you live in that can’t be excluded.

21. General

  • These terms, our Privacy Policy and Cookie Policy, and any agreement we sign with you, are the whole agreement between us about Flow Bucket. If a signed agreement conflicts with these terms, the signed agreement applies.
  • If any part of these terms is unenforceable, the rest still applies.
  • Not enforcing a right straight away doesn’t mean giving it up.
  • You can’t transfer these terms without our consent. We may transfer them to a buyer of our business or of Flow Bucket, and we’ll tell you if we do.
  • Neither party is liable for delays or failures caused by events beyond its reasonable control, except for obligations to pay.
  • We send notices to the email address on your account. Send notices to us at [email protected].

22. Contact us

Brainium Labs Pty Ltd (ABN 44 621 469 298)
flowbucket.ai
[email protected]